I called up to say I had no hob and not enough flooring only to be told it would be delivered in 12 days. Thank you so much Abdul you were so helpful. Paid £6000 cash, for a kitchen in October. I spent £329 and it looks amazing. For questions about home delivery, call 0333 014 3357.. Monday-Saturday 8am-6pm Sunday 10am-4pm. Ordered two chest of draws because they would be delivered in 3 days , I’m still waiting 11 days later . A free inside look at company reviews and salaries posted anonymously by employees. B & Q are useless and couldn't care about customer service, and are quite happy to call their customers liars and thieves. We are still missing 6 doors. You will be contacted by email to verify your review. Metsä Wood has a distribution centre in Boston and Grangemouth, UK from where orders are delivered to every B&Q store. *pat on the back and a massive thank you!! I loved the couture and met and worked with some wonderful people. Thank You Jacqui, A great experience. Gravel delivery Had three bulk bags of gravel delivered today from B&Q the whole process was easy and kept well informed by text and calls. Promised on availability but failed on delivery. There is hardly ever anyone around who is knowledgeable about stock, though once in awhile you might find someone. Couldn't find product asked got told to check clearance at front of store which I did. 3 Questions | 2 Answers To help us review, develop and improve the products and services we offer; for example, calls to our contact centres may be monitored and/or recorded for quality … B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. \r\nEvery cloud though - we do have a gorgeous kitchen! B&q what a nightmare we have had with them. Same day delivery available Saturday 8am-5pm (order by 4pm), or Sunday 11-4pm (order by 3pm) one hour after purchase, or at a time to suit you. Online ordering is the only way to buy from B&Q since it closed stores to the public in late March. Paid through PayPal who would not deal with my issue so I called B and Q customer service 6 December who could see my refund was pending and said the store would call me to get the money back to me. We also have reviews of many B&Q products in the www.diy.com B&Q's online store. Read reviews of B&Q, share your experience and resolve your issues. As well as rating the brands, we asked customers to give us more details about their experiences. \r\nHow they could get an order so wrong is beyond me. Went into our local b&q store in stockport. Ideas & Advice Customer support Home delivery Click & Collect Returns & refunds Brochures Store finder. Review Centre provide unbiased consumer reviews of B&Q and other home & garden and DIY shops. B&Q Ireland. the wallpaper section is quite limited as is the paint section. We'll look after you . We value your opinion and know that great feedback is invaluable, so by telling us what you think, you can help inform the choices that future customers make and help improve the products we offer. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more. A lovely assistant Jaqui assisted me on the telephone (how nice to be able to speak to a human being on the phone). Due for delivery 30th November. (6 months ago) I asked if this one could be delivered, but no chance as there wasn’t a lorry available but I could go on line and order it through click and collect!!!!!! Awful experance would never go back to them! Only the latest review will count in the company's TrustScore. \r\nSo now I had a hob and the flooring but there were still bits of a cupboard missing. B and Q order, stock issues and short of knowledgeable staff B and Q a good place because of its combination of so many items together for very reasonable prices - from any construction… Returned a Christmas tree to store 25 November, received confirmation of return by email and the refund of £50 never arrived. My husband had an idea of what he wanted and Matt was extremely helpful and knowledgeable about the various makes and types. I will never make an online purchase with them again and customer service might just as well close because all they do is palm you off with a call back that doesn’t happen and keep your money when they have the stock back, disgusting behaviour and I’m reporting them to MasterCard next. It was in stock at the time of my purchase? No update for 10 days, spoke to them on twitter with no reply. They just then told me to ring PJH, who said it would be delivered tomorrow (didn't happen). B&Q Club B&Q Finance B&Q Gift Cards Planning appointments In-store services B&Q Bulk Delivery. Confirmation of order received and advised available after 4:30pm. Disgraceful way to treat customers, after you have taken their money. A B&Q Voucher will be great for spring time decorating brighten up 2021. 2,140 reviews from B&Q employees about B&Q culture, salaries, benefits, work-life balance, management, job security, and more. Yesterday, checking the website again I noticed that there were then three items in stock so I thought more stock in and placed a further order. Strengthen your review by uploading photos & videos. Helpful and polite! Got to the till and it was £25 cheaper than we thought! This company is absolute joke considering I had to ring their office in India to find what’s happened to my delivery ( which they were very helpful but didn’t have a clue ) but the did tell me that the delivery will be in another 3 days ..........still waiting.. A very helpful guy called Abdul at B and Q sat me down and drew my kitchen on the computer and helped me decide the type of doors and hinges and door pulls. Annoyed but accept I should have read the email more closely. Ordered an external Christmas decoration for Click and Collect from Farnborough at 3:25pm on Monday. Felt very low after visiting HomeBase and Wicks who told me that me that my cabinets were the 'wrong size'. 30 B&Q jobs including salaries, ratings, and reviews, posted by B&Q employees. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Search job openings at B&Q. B&Q kitchens A lady said it had been dispatched but couldn’t tell me what time it would arrive. Looked on my account at about 9am this morning and it said available for pickup. I saw a shower cubicle displayed in Stevenage store. Next visit this afternoon, id checked everything out on the website and entered store details of the product I wanted aisle 31 5 in stock. Will just have to go to Amazon as they know how to organised and deliver. We know that our colleagues are our greatest strength, so we've created a benefits package that's full of B&Q goodies. I cater from home and not only am I out of pocket £200 to my fitters and about £25 in petrol to and from store, and phone calls, my business has suffered and I have lost earnings and goodwill of my customers. It seemed like a minefield. Paid in store for a 3m work top. Not worth the hassle. With over 400 products in various categories, the need for delivery accuracy and efficiency is paramount. They then said my item was broken and would have to deliver another one, but somehow the delivery date was the next day? There are 548 customers that B&Q, rating them as bad. “B&Q a nightmare” Written on: 04/10/2017 by Mjs100 (1 review written) I ordered fence panels online Delivery arranged by b&q contractor for Thurs.Texted me Thurs early no driver will deliver next day Friday.Friday nothing. This link opens in a new window; Black Friday at B&Q; Services. For any other general enquiries please call 0333 014 3098.. Monday-Friday 8am-6pm Saturday 8am-6pm Sunday 10am-4pm. I search for one thing and the results are a mile off what i searched for. B&Q kitchens customer comments. Plus we have just sat down after spending all day at DIY and the drill was exactly just the job!!! As you can tell this didn't happen and since both B&Q and PJH are ignoring me or saying the other will let me know? Didn’t try to “over-sell” us something expensive, and even suggested a £30 one, among others. I asked a lady for help to find a product she was not happy I stopped to asked as was quite abrupt just pointed me in the direction. We need your email address to verify that your review is genuine. Had the kitchen delivered on 10 January from Doncaster - and it arrived when they said it would (via a text) - Paul came on Monday 15 January to start it - he got all the old kitchen units off and he finished it on Friday 19 January - never stopped for a proper lunch - he was so diligent and efficient - very happy with the colour and all the appliances. Then I rang their HQ and was told to … I have a hearing impairment and the woman at the till was extremely rude to me. Your browser does not support embedded videos. Hung around for about 15 minutes only to be told it was not in stock. If you're not a member, join Which? Truly terrible.Oh and dont hold your breath when ordering something in or for delivery.Ugh. Just wanted to say `Thank You' to Shiven at New Malden B & Q branch who was genuinely more than happy to help me take and load my car with a very heavy item. Same day delivery large; Only available from B&Q Merton. Log in now to find out what B&Q's customer had to say about the brand. A young gentleman called Matt stopped to help us (total DIY novices). Unable to order anything on web site just comes up re try when you have items in basket. Order food online at BB.Q, New York City with Tripadvisor: See 7 unbiased reviews of BB.Q, ranked #5,609 on Tripadvisor among 13,005 restaurants in New York City. Why would he suggest that, it’s only available as a delivery item due to its size, impossible to raise a complaint as all emails are bounced back as undeliverable, fuming!! Absolutely unbelievable. So this is a shout out for B&Q but particularly for Jacqui for her patience and understanding. Went in today to the store at Dragonville, Durham to buy a drill. Turned up at the store at about 5:10pm and was told not yet picked. Rang b&q told to ring back sat am. (In the US, staff at these types of stores tend to be trained in their departments and tend to be a good source of information.) Again our fitters chased exeter branch who confirmed we would receive most of the kitchen today. Redelivery for 9th December, no notification as to what time of day so I called them. It grew my talent, encouraged my personal development, and at times pushed to my limit and beyond. Don’t no I wasted my time on B and Q. Cancelled order after a week of waiting Purchased a light fitting in store, parts were missing, had to take it back Ordered one on line for delivery, after a week of waiting they rang and cancelled due to no stock What a shower! She will call me back. I now realise I should have read the email more closely as in less obvious font than the collect time there was further text telling me to await confirmation of picking. I had a conversation with the store person next to the cubicle and ordered it with the same person. It’s now 9 December and no call from store, no refund. Would give zero stars if it was possible. What we offer . Finerly sending the kitchen all back and getting full refund. If you'd like to learn more about the cookies we use please find out more. \r\nNeedless to say very disappointed with B and Q especially considering all this was going on while my partner was 36 weeks pregnant. Person 2 told me to go aisle 31 and they put a call out. Rating & Reviews B&Q apps Product Information Product recalls & safety notices Health & safety data sheets. Why B&Q. "we bought the kitchen in October and had it all planned by Tom and Paul came and did a survey which he did to perfection as we had measured wrongly and he managed to squeeze in a spice rack and 2 more standing cupboards and a wine rack. This is not the first time I have checked to items to be in stock only to find that they were not when I got to the store. Yes. Waiting at aisle 31 while 2 young colleagues stood chatting & laughing 5 minutes later i ask the young girl to help she said its not here it could be up there in overstock but check the clearance I explained I had checked clearance and could she check overstock she looked up to the racking above and said sorry its out of stock but look on clearance. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more. Fortunately our installer ( a good friend and very able chippy) was able to use his ingenuity to get around the problems, but I found the post-delivery support from B&Q to be non-existent. B&Q Club; B&Q Finance; B&Q Gift Cards; Planning appointment; Bathroom planning tool; B&Q van hire; B&Q Bulk Delivery; Products. However once bitten, twice shy and sure enough about an hour later, well after the scheduled pick up time, I get a text telling me order cancelled due to stock problems.At least this time I did not have a wasted journey to the store but I wish B&Q would improve their computerised stock control. B and q confirmed delivery, however have only delivered two items at 11.00 am on this day. Products. My fitter managed to make it work with off cuts and he's done an amazing job. Then spoke to B&Q who said they didn't; have info and passed me to PJH. Then they said the other half would be here in Feb! ... fire from b&q the supplier was level. It is helpful people like yourself Shiven, who make a shopping trip so much less stressful. At B&Q we understand how important it is to make the right decision when choosing a product, that’s why we provide reviews placed by other customers. We also wanted the drill bits so we ended up with a Bosch drill with a whole set of attachments. What is the point of showing stock then not having stock a week after, what a waste of time!Memo to self ..... avoid. Compare B&Q with other companies before you buy. Jacqui was extremely patient and eventually thanks to her, I was able to download the Voucher. 1,099 B&Q reviews. * One or more of these files was not uploaded due to an invalid file type. to gain access to this and all our expert advice and reviews across the site. Electrician carpenter and tiler remained on site till 3.00pm and felt little work would be achieved. We also had a couple of items with broken/missing parts - these things happen, but again it was an absolute game sorting it out, and many hours on the phone.
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